Auto Reply / Chatbot activation in TM WhatsApp

Introducing Auto-reply of TM WhatsApp

In today’s era, when someone sends us a message on WhatsApp, it has become necessary for us to reply immediately. But due to our busyness in our daily activities, we cannot reply to our family members, friends and clients on time. This makes our relationship unpleasant  and the trust built up over the years with customers is also eroded.

TM WhatsApp introduces us to a feature known as Auto Reply Mode that allows us to create a chatbot on our behalf. It replies to contacts in your absence or when you are busy, out of the work and away from your phone. This feature is perfect for lightening up the workload.

In plain words, you can say that “auto-reply mode is used to provide timely responses to customer inquiries“.

For example, using Auto-reply mode, you give a command to your chatbot, i.e., “I’m currently busy with my work and will contact you as soon as I’m free”. When someone messages you, it immediately delivers your message to them.

Other versions of WhatsApp also have this feature but you have to pay a monthly charges to activate it. TM WhatsApp provides this feature to you without paying any money. Yes, you read it right! This is completely free, so you must try it.

How to use an Auto-reply of TM WhatsApp to send messages?

Are you confused about what commands to give your chatbot so that it can respond to contacts in your absence or when you are busy?. So no need to worry now. If you are using TM WhatsApp, here are some autoreply message samples for you! that you can read to get an idea of what kind of command you should give to your chatbot.

After business hours, chatbot message samples

• Hi there, Thank you for contact us [your business name] Our operating hours are from (Here you will write your office hours), but we will get back to you soon and contact you as soon as possible.

• Hi, We are grateful to you for communicating with us [your business name] We are currently unavailable as our office hours are from (Here you will write your office hours), but we will contact you as soon as possible.

When on vacation, chatbot message samples

• Hi, we are currently on a break till [your resume date]. We have received your message and our representative will contact you shortly. Thank you for messaging us [Here you will write your company name]. We are grateful to you for contacting us!

• We are on vacation till [your resume date]. If you are looking for new products then you can visit our catalogue and place your order. In case of any complaint contact this given number [contact number] and your problem will be resolved as soon as possible.

During service failure, chatbot message samples

• Thank you for your message! Dear customer, We would like to inform you that many routes are blocked due to political protests, in which case your parcel delivery may be delayed. We are sorry for your inconvenience and thank you for understanding our situation.

• Hi! Thank you for your message. We inform you that we are currently not available on the website due to a server failure. So, please message us or contact us through the given number [your contact number] during this limited time period. We appreciate you supporting us even in these difficult moments. Thanks.

What are the purposes of Auto-reply of TM WhatsApp?

Responding to a customer’s message promptly has always been a sign of great customer service. By doing this, the customer’s trust in you is strengthened. And this is the reason for success in your business.

Automated messaging through chatbots is not for self-promotion; it is simply for providing information to customers.

Here are some points that describe for what purposes we can use this feature of TM WhatsApp.

• Its main purpose is to generate automated marketing.
• We can use the this tool to generate automated sales.
• We can also use this feature of TM WhatsApp to generate automated customer service.
• Timely resolution of any customer concerns.
• To build the trust and reputation of customers, as it is a sign of excellent customer service.

This amazing feature is used in many other places. Let’s give you an example of a place where it is used. This will give you a better understanding of how this feature works.

Example:, As you must have seen many times, when you dial a code for the activation of your mobile package, some digits are shown in front of you. When you resend any of these digits, the complete information about the package is displayed in front of you. This is all thanks to the Autoreply mode.

How to activate an Auto-Reply Mode?

You can set up automated messages when you are busy in the office or your mobile phone is left at home and you are out for work. With this feature, you will create a default message that will be automatically delivered to all your contacts or to whomever you want to send it. Following are some points to set up your own chatbot.

Go to Settings > Click on Buisness Tool > Away Messages

Here, activate the Send Away Message.

Start editing by selecting Message from the Message Menu.

FAQ’s about TM WhatsApp Autoreply/Chatbot